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At ISHER Infotech Pvt. Ltd., we believe it is your right to know what information we collect, how we use it, and what
your options are for its use. This privacy policy applies to all of the products and services offered by ISHER Infotech
or its subsidiaries or affiliated companies ("The Company", "ISHER", " ISHER Infotech", �FMS�, "Service", "we", "us",
"our", and terms of similar meaning).
By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection,
use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated
into and subject to our Terms of Use.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:
Privacy Matters
c/o ISHER Infotech Pvt. Ltd.
224, C-58/28, Sector 62
Noida � 201301 (U.P.) INDIA
How we use and collect your information
In order to provide our full range of services, we may collect the following types of information:
- Information you provide - When you sign up for a FMS Account or other FMS service or
promotion that requires registration, we ask you for personal information (such as your name, email address and an account
password). For our SaaS customers, we also maintain Customer Data which is managed differently as explained in a later
section.
- Cookies - When you visit ferp.in, we send one or more cookies - a small file
containing a string of characters - to your computer that uniquely identifies your browser. We use cookies primarily for
user authentication but may also use them to improve the quality of our service by storing user preferences and tracking
user trends.
- Log information - When you access FMS services, our servers automatically
record information that your browser sends whenever you visit a website. These server logs may include information such
as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one
or more cookies that may uniquely identify your browser.
- User communicationsWhen you send email or other communications to FMS, we may
retain those communications in order to process your inquiries, respond to your requests and improve our services.
FMS processes the various information you provide to offer solutions and results to you. We may process the information
for:
- Auditing, research and analysis in order to maintain, protect and improve our services.
- Aggregating usage patterns, trends and other statistics.
- Developing new services.
- FMS may also use data about customers for marketing purposes. For example, the Company
may use information you provide to contact you to further discuss your interest in FMS, the Service, and to send you
information regarding the Company and its partners, such as information about promotions or events.
Please note that your Customer Data (see section below) is not used for any of the above purposes.
FMS processes information on our servers in India and/or in the United States of America and/or in Singapore.
Customer Data
FMS Customers use the Service to host data and information ("Customer Data"). FMS will not review, share, distribute, or
reference any such Customer Data except as provided in the Terms of Service, or as may be required by law. Individual
records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or
suspected violation of the Terms of Service, or as may be required by law. Customers are responsible for maintaining
the security and confidentiality of their FMS user ids and passwords.
Public Forums, Refer a Friend, and Customer Testimonials
FMS may provide bulletin boards, blogs, or chat rooms on the Company's Web sites. Any personally identifiable information
you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used
to send you unsolicited messages. FMS is not responsible for the personally identifiable information you choose to submit
in these forums. Customers and Visitors may elect to use the Company's referral service to inform friends about the
Company's Web sites. When using the referral service, the Company requests the friend's name and email address. FMS will
automatically send the friend a one-time email inviting him or her to visit the Company's Web sites. FMS does not
store this information. FMS posts a list of Customers and testimonials on the Company's Web sites that contain
information such as Customer names and titles. FMS obtains the consent of each Customer prior to posting any
information on such a list or posting testimonials.
Data integrity
FMS processes personal information only for the purposes for which it was collected and in accordance with this Privacy
Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process
the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal
information we process is accurate, complete, and current, but we depend on our users to update or correct their personal
information whenever necessary.
Information sharing
FMS only shares personal information with other companies or individuals outside of FMS in the following limited circumstances:
- We provide such information to our subsidiaries, affiliated companies or other trusted
businesses or persons for the purpose of processing personal information on our behalf. We require that these parties
agree to process such information based on our instructions and in compliance with this Privacy Policy and any other
appropriate confidentiality and security measures.
- We have a good faith belief that access, use, preservation or disclosure of such
information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable government
al request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect,
prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights,
property or safety of FMS, its users or the public as required or permitted by law.
If FMS becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide
notice before personal information is transferred and becomes subject to a different privacy policy.
Please contact us at the address above for any additional questions about the management or use of personal data.
Accessing & Updating Your Information
Customers may update or change their registration information or company information by editing their user or organization
record. To update a user profile, please login to the relevant website and then update the details. To update Billing
Information or have your registration information deleted, please email support@ferp.com or call +91 931 103 3322. To
discontinue your account and to have information you maintained in the Service returned to you, please email
support@ferp.in or call +91 931 103 3322. Requests to access, change, or delete your information will be handled within
30 days.
Security
FMS uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help
ensure the appropriate use of Customer Data. When the Service is accessed using Internet Explorer version 6.0 or later,
Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer ("SSL") technology protects Customer Data
using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure,
and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. FMS
also implements an advanced security method based on dynamic data and encoded session identifications, and the Company
hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference
or access from outside intruders. FMS also offers enhanced security features within the Service that permit Customers to
configure security settings to the level they deem necessary.
Because the Company uses the Service to maintain Data About FMS Customers, this information is secured in the same manner
as described above for Customer Data.
Security
FMS regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns
regarding this Privacy Policy or FMS's treatment of personal information by contacting us through this web site or by
writing to us at:
Privacy Matters
c/o ISHER Infotech Pvt. Ltd.
224, Plot No. C-58/28, Sector 62
Noida � 201301 (U.P.) INDIA
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